🟧 Sembix AI vs Traditional Hybrid IVR to AWS Connect Migration

A visual comparison of hybrid IVR (Interactive Voice Response) to AWS Connect transformation: Weeks vs Months to Value

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Hybrid IVR to AWS Connect Migration Approaches Compared

The Sembix AI Way
Smart Hybrid Migration
  • AI-powered IVR service extraction intelligently identifies and maps reusable components from IVR (Interactive Voice Response) systems
  • Incremental, risk-minimized migration moves features in controlled phases with automated rollback
  • AI Phone Tree walking for staged modernization enables partial migration with minimal disruption
  • Automated legacy component retirement safely decommissions old systems as new ones prove stable
  • Continuous modernization with ongoing optimization and feature enhancement
  • Hybrid workshops plan phased migrations, ideate on new features not available in the legacy system, collaborate closely with teams, and ensure operational readiness.
Migration Timeline
Weeks
Months
AI-Automated
VS
Manual Process
Traditional Hybrid Migration
Manual, High-Risk Approach
  • Manual IVR system analysis requiring extensive documentation of IVR (Interactive Voice Response) systems and subject matter expert involvement
  • Big-bang or complex phased migration with high risk of system downtime and data loss
  • Manual integration testing requiring extensive compatibility validation between old and new systems
  • Risk-heavy system cutover with potential for extended outages and rollback complications
  • Extended parallel system maintenance running dual environments for months
  • High SME dependency requiring constant expert oversight throughout the entire process