Sembix CaveMapper™
Automated IVR Discovery. Digital Twin Generation. AWS Connect Deployment.
Map a complete IVR phone tree in hours instead of weeks. Generate a verified digital twin. Deploy to AWS Connect with a single click.
The IVR Migration Problem
Contact center modernization is one of the most complex IT migration challenges enterprises face. Legacy IVR systems contain decades of business logic spread across nested menus, hidden DTMF paths, and undocumented speech prompts.
Manual IVR mapping typically takes specialized consultants weeks of tedious work. Even then, converting those flows into cloud-native configurations is error-prone and resource-intensive.
CaveMapper eliminates this entire bottleneck.
Traditional manual IVR mapping
CaveMapper automated discovery
Manual flow conversion
5-dimension parity validation
How CaveMapper Works
Three integrated capabilities take you from legacy IVR to production AWS Connect in a single workflow.
Automated IVR Exploration
Point CaveMapper at any IVR phone number and watch it map the entire phone tree automatically. Every menu, every branch, every prompt — captured and classified in hours instead of weeks.
- ✓ Real-time IVR tree visualization
- ✓ Per-node audio recording and playback
- ✓ Fault-tolerant exploration with checkpoint/resume
- ✓ AI-powered node classification and menu extraction
Digital Twin Generation
CaveMapper automatically generates a production-ready digital twin of the discovered IVR — fully deployable to AWS Connect. Every path is validated through five dimensions of parity verification to ensure nothing gets lost in translation.
- ✓ Production-ready AWS Connect contact flows
- ✓ Integrated conversational AI bots
- ✓ Five-dimension parity verification
- ✓ AI enrichment for unexplored branches
One-Click Deployment
Go from digital twin to live AWS Connect instance with a single click. CaveMapper handles the entire provisioning pipeline — contact flows, bots, phone numbers, and permissions — so your team can focus on the business, not the infrastructure.
- ✓ Push-button deployment to AWS Connect
- ✓ Infrastructure-as-Code export option
- ✓ Real-time deployment progress tracking
- ✓ AI-powered error recovery
Built for Every Industry
CaveMapper works across any IVR system, with AI enrichment tailored to industry-specific knowledge.
Banking
Healthcare
Government
Telecom
Travel
Insurance
Built on AWS
CaveMapper is built entirely on AWS services, integrating natively with your existing cloud infrastructure.
Ready to Modernize Your Contact Center?
Book a demo and see how fast IVR migration can be.