Sembix CaveMapper™
Automated IVR Discovery. Digital Twin Generation. Amazon Connect Deployment.
Map a complete IVR phone tree in hours instead of weeks. Generate a verified digital twin. Deploy to Amazon Connect with a single click.
Sembix CaveMapper™ automates IVR discovery and contact-center migration. It maps a complete legacy IVR phone tree—every menu, branch, prompt, and hidden path—in hours instead of the weeks manual discovery takes, then generates a verified digital twin of that call flow and deploys it to a modern cloud contact center.
CaveMapper explores the live IVR autonomously, classifies each node, and captures per-node audio, producing an accurate system map without specialist consultants transcribing menus by hand. Because it discovers the IVR by calling the live phone system rather than integrating with a specific backend, CaveMapper works with any IVR platform—Cisco, Avaya, Genesys, NICE, or a fully custom build. It validates the rebuilt flow against the original through five-dimension parity checks before anything goes live, so migrated behavior matches the source. Teams keep full ownership of the generated infrastructure-as-code. CaveMapper fits banking, healthcare, government, telecom, and insurance contact centers where IVR logic is complex, undocumented, and costly to migrate.
The IVR Migration Problem
Contact center modernization is one of the most complex IT migration challenges enterprises face. Legacy IVR systems contain decades of business logic spread across nested menus, hidden DTMF paths, and undocumented speech prompts.
Manual IVR mapping typically takes specialized consultants weeks of tedious work. Even then, converting those flows into cloud-native configurations is error-prone and resource-intensive.
CaveMapper eliminates this entire bottleneck.
Traditional manual IVR mapping
CaveMapper automated discovery
Manual flow conversion
5-dimension parity validation
How CaveMapper Works
Three integrated capabilities take you from legacy IVR to production Amazon Connect in a single workflow.
Automated IVR Exploration
Point CaveMapper at any IVR phone number and watch it map the entire phone tree automatically. Every menu, every branch, every prompt — captured and classified in hours instead of weeks.
- ✓ Real-time IVR tree visualization
- ✓ Per-node audio recording and playback
- ✓ Fault-tolerant exploration with checkpoint/resume
- ✓ AI-powered node classification and menu extraction
Digital Twin Generation
CaveMapper automatically generates a production-ready digital twin of the discovered IVR — fully deployable to Amazon Connect. Every path is validated through five dimensions of parity verification to ensure nothing gets lost in translation.
- ✓ Production-ready Amazon Connect contact flows
- ✓ Integrated conversational AI bots
- ✓ Five-dimension parity verification
- ✓ AI enrichment for unexplored branches
One-Click Deployment
Go from digital twin to live Amazon Connect instance with a single click. CaveMapper handles the entire provisioning pipeline — contact flows, bots, phone numbers, and permissions — so your team can focus on the business, not the infrastructure.
- ✓ Push-button deployment to Amazon Connect
- ✓ Infrastructure-as-Code export option
- ✓ Real-time deployment progress tracking
- ✓ AI-powered error recovery
Built for Every Industry
CaveMapper works across any IVR system, with AI enrichment tailored to industry-specific knowledge.
Banking
Healthcare
Government
Telecom
Travel
Insurance
Built on AWS
CaveMapper is built entirely on AWS services, integrating natively with your existing cloud infrastructure.
SOC 2® examined · AWS Partner & AWS Qualified Software · Trust Center
Common Questions
What does CaveMapper do?
CaveMapper maps a legacy IVR automatically, builds a verified digital twin of the call flow, and deploys it to a modern cloud contact center.
How long does IVR discovery take with CaveMapper?
Hours, versus the weeks that manual mapping by specialist consultants typically requires.
Does CaveMapper require deep cloud expertise?
No. CaveMapper generates the deployment and infrastructure-as-code, and your team keeps full ownership of it.
How do I know the migrated IVR matches the original?
CaveMapper runs five-dimension parity validation, comparing the digital twin to the source system before go-live.
Ready to Modernize Your Contact Center?
Book a demo and see how fast IVR migration can be.