IVR & Contact Center Services
From IVR assessment to production Amazon Connect deployment — we modernize your contact center with speed, accuracy, and full transparency.
Sembix CaveMapper™ IVR Assessment
Don't guess what's inside your legacy IVR. CaveMapper autonomously maps your entire phone tree — every menu, branch, and prompt — and delivers a complete, verified blueprint of your contact center logic.
The assessment gives your team full visibility into the current state before committing to a migration strategy. No more weeks of manual documentation.
What You Get:
- ✓ Complete IVR tree map with every path documented
- ✓ Per-node audio recordings and transcriptions
- ✓ AI-classified node types and menu structures
- ✓ Migration complexity analysis and recommendations
- ✓ Delivered in hours, not weeks
IVR-to-Connect Migration
Once your IVR is mapped, CaveMapper generates a production-ready digital twin and deploys it to Amazon Connect. Five dimensions of parity verification ensure nothing gets lost in translation.
Our team manages the end-to-end migration — from twin generation through deployment, testing, and cutover — so your contact center goes live with confidence.
What's Included:
- ✓ Digital twin generation with parity verification
- ✓ Amazon Connect contact flow deployment
- ✓ Conversational AI bot configuration
- ✓ Infrastructure-as-Code export option
- ✓ Cutover planning and go-live support
Continuous IVR Monitoring
IVR systems change over time — new menus, modified prompts, deprecated paths. CaveMapper continuously monitors your IVR environment and alerts you to drift before it impacts customers.
Capabilities:
- ✓ Scheduled IVR crawls on your cadence
- ✓ Change detection and drift alerts
- ✓ Historical snapshots for compliance and audit
- ✓ Proactive update recommendations
The Engagement Process
From first call to production in weeks, not months.
Discovery Call
We learn about your IVR environment, scale, and modernization goals.
CaveMapper Assessment
Automated IVR exploration delivers a complete map of your phone tree in hours.
Twin & Deploy
We generate a verified digital twin and deploy to Amazon Connect.
Fixed-Price Estimate
Scoped pricing for customizations, integrations, and additional customer deployment based on assessment findings.
Go Live
Cutover support, validation, and optional ongoing monitoring.
Ready to Map Your IVR?
Start with a Sembix CaveMapper™ Assessment and see your entire IVR documented in hours.